Privacy Policy

1. Information We Collect

When you register, we collect your full name, phone number, gender, role (student, caretaker, landlord, or agent), and — if you're a student — your department. If you request verification, we may also collect a profile photo and any notes you provide. If you're a poster, we collect the bank details you provide for receiving payments.

2. How We Use Your Information

• To create and manage your account, and to verify posters in person before they can list
• To process bookings, payments, and fund releases
• To send you in-app and email notifications about your bookings, verification status, and disputes
• To moderate messages for safety (automatically detecting phone numbers, bank details, and external links before a booking is complete)
• To display your name, role, verification badge, avatar, and (for posters) reviews on listings you post or interact with

3. Where Your Data Is Stored

We use the following third-party infrastructure providers to operate FUTAPT:

• Supabase — our database, authentication, and file storage for identity and account data
• Cloudinary — hosting for property and profile photos
• Cloudflare R2 — hosting for videos and uploaded documents (e.g. payment proofs)
• Resend — delivery of account and transactional emails
• Vercel — hosting of the FUTAPT web application

These providers process data on our behalf and are not permitted to use it for their own purposes.

4. What We Don't Do

We do not sell your personal data. We do not share your bank details with anyone other than yourself and, where necessary for a payment you initiated, our admin team.

5. Messages

In-app messages between you and other users are monitored by our team for safety and dispute-resolution purposes. Messages that are automatically blocked (for containing contact details or external links) are logged for admin review.

6. Data Retention

We retain your account information for as long as your account is active, and for a reasonable period afterward to resolve disputes, comply with legal obligations, and maintain accurate booking records.

7. Your Choices

You can update your profile photo and basic details from your dashboard at any time. To request deletion of your account or data, contact our support team through the in-app channels.

8. Changes to This Policy

We may update this policy as the platform evolves. We'll post the updated version here with a new "last updated" date.

9. Contact

Questions about this policy can be sent to our team through the in-app support channels.