Terms of Service

1. What FUTAPT Is

FUTAPT is a housing marketplace connecting students of the Federal University of Technology Akure (FUTA) with landlords, agents, and caretakers offering off-campus accommodation and bed spaces. We provide the platform for discovery, communication, and payment — we are not a landlord, agent, or party to any tenancy agreement.

2. Accounts & Verification

You must provide accurate registration information. Caretakers, landlords, and agents must be personally verified by our team before they can list a property; verified accounts display a blue verification badge. Verification confirms identity and right to list — it does not guarantee the condition, availability, or legality of any specific property, and you should still inspect a property before committing to payment.

3. Payments & Platform Fee

Bookings made through FUTAPT include a platform service fee, shown separately at checkout, in addition to the poster's listed fees. Payments are currently processed manually via bank transfer: you pay into an admin-controlled account, upload proof of payment, and funds are held until you confirm you have moved in and request release, or until a dispute is resolved.

Any payment made outside the FUTAPT platform — directly to a landlord, agent, or caretaker — is entirely at your own risk. FUTAPT cannot recover, refund, or mediate off-platform payments.

4. Disputes & Refunds

If a problem arises after payment, you may raise a dispute within 7 days of payment. Our team reviews the dispute and decides the outcome — releasing funds to the poster or refunding the student. Refunds, where applicable, are processed manually by our team; we aim to resolve disputes promptly but do not guarantee a specific timeline.

5. Physical Inspections

You are encouraged to physically inspect a property before finalizing payment. FUTAPT facilitates introductions and in-app communication but is not present at, and takes no responsibility for, physical inspections or any agreements made during them outside the platform.

6. In-App Messaging

Messages sent through FUTAPT are monitored for safety. Messages containing phone numbers, bank account numbers, or links to external platforms before a booking is completed will be automatically blocked, and repeated attempts may result in account warnings or suspension. This exists to keep transactions — and the protection they carry — on the platform.

7. Prohibited Conduct

You may not: list a property you do not have the right to list; impersonate another person; circumvent verification; use the platform to solicit payments outside FUTAPT; or harass, defraud, or discriminate against other users. Violations may result in suspension or permanent removal from the platform.

8. Reviews

Only students who completed a released booking may leave a review for that poster. Reviews must reflect genuine experience; FUTAPT reserves the right to remove reviews that are fraudulent, abusive, or unrelated to the booking.

9. Limitation of Liability

FUTAPT provides the platform "as is." We do our best to verify posters and moderate the platform, but we do not guarantee the accuracy of listings, the conduct of any user, or the outcome of any tenancy. To the fullest extent permitted by law, FUTAPT is not liable for indirect, incidental, or consequential damages arising from your use of the platform.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of FUTAPT after changes take effect constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be sent to our team through the in-app support channels.